Los Angeles, California
0 comments
Not resolved
1.0
Details
Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website

AVOID FOX car rentals.

The negative reviews are accurate and wish I had taken note

Arrived at LAX and waited ages for shuttle bus.

Had to *** for over an hour just to get to the service desk. Booked a 'speciality' car. Do not be fooled thinking you will get one. Was told I would get either a Ford Mustang, Dodge Challenger or Chevy Camaro. This was confirmed in a chat transcript that one of these cars would be available. None there when we arrived and waited 90 minutes to be told this. Offered another car and told we could change it in Vegas!! We eventually agreed to this as the customer service was so poor. Drove to Vegas and changed car and found out they had sent us with someone else's paperwork! Picked up a Dodge Challenger which was as dirty as the first car but what we wanted so we took it. Not happy with all this so contacted Fox customer service 3 times requesting a manager called us. No call was received. We were in California for 3 weeks so when we returned to LA we called in at Fox branch. Whilst we were there we witnessed other people who had done the same as us (reserved a 'speciality' car) being fobbed off with other vehicles. Three couples were all bitterly disappointed - Fox did not seem bothered at all and told them to either take another vehicle or come back the following day.

We saw a manager and got a discount. However this did not make up for the loss of holiday time, messing around, queuing, dirty car and stress they put us through. Even the toll roads they tried to bill us for - the duty manager said he would get admin to call us - still waiting for that call. Ended up calling the toll company and explained that Fox were intending to charge us an extra $50-$60 for them to pay it on top of the toll charge. Next time we will use a reputable company.

Facts -

Queuing for over an hour to get a car to be told they had not got the car we had ordered and had been assured we would get

Totally disorganised

Not enough staff to deal with the queues and slow

Not getting car you reserved

Vehicles dirty

Poor customer service no call backs when requested and promised

Unable to contact the LAX depot due to lack of admin staff

The corporate number we had been given was a discontinued number

Dismissive attitude from staff, made to feel as though we should be grateful for being offered a vehicle we did not want or order

After a lot of hassle they offered us a discount on the rental which we have now received, however, the impact on our holiday it was not worth it.

Review about: Fox Rent A Car Car Rental.

Reason of review: Poor customer service.

I didn't like: Inaccurate information, Not honoring their promise, Poor customer service.

Had an Experience with Fox Rent A Car?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Green Motion claims damage to rental car Green Motion "The car was already pretty dinged up when we rented it. But after returning we were charged $707.77 for the alleged "damage" to the car. Photos of the damage are..." Read more Enterprise Rent A Car - Very Poor Enterprise Rent A Car "In mid June of 2017, we received a rental from Enterprise in Aiea HI. Our Suburban was in the auto body shop. Our 24 yr old daughter and our grand..." Read more Fox Rent A Car - Scam- "lost" reservation forcing additional rental, bad tires, poor customer service Fox Rent A Car "Wow. Where do I begin? This is BY FAR the absolute WORST experience I have ever had with any business EVER! My mother-in-law booked a minivan and..." Read more Cruise America "New York City" depot is an abandoned shack in Long Island! Cruise America "Further to our unsatisfactory experience reviewed on August 12th, we were forced to deliver the RV to the CA "New York City" depot, which is actually in Roslyn, Long Island...." Read more Shark Offers - Sharkoffers.com - not delivering and terrible customers service Shark Offers "I have placed an order on May 27th on the website https://sharkoffers.com/ and since then I have asked for a tracking number or news about the delivery and I have..." Read more AARP SHAMEFULL GRIFTERS WHO SEND UNSOLICITED INVOICES TO EXPLOIT THE ELDERLY Aarp "I usually through away all the the trash junk mail I receive from AARP; however this time, I noticed "INVOICE ENCLOSED" In bold letters the envelope. I opened the junk..." Read more Pacificreproductivecenter - Rifaat Salem MD - The Best doctor ever Pacificreproductivecenter "Rifaat Salem MD is awesome. She is the best doctor ever. Very knowledgable and helpful. I was struggling with infertility for over 5years and I went to 5 different doctors...." Read more Powersportsmax - Terrible customer service Powersportsmax "Power Sports Max's customer service sucks. I have NEVER written a bad review on a company, but I felt that these guys are so terrible that people need to know...." Read more