Ann Arbor, Michigan
0 comments
100% full Not resolved

We reserved and prepaid a 4-door car but ended up to downgrade to a 2-door car.The manager agreed to give us $35 refund for the inconvenience.

Related: Fox Rent A Car - Review about Car Rental from Bronx, New York

But it was never honored. First they said we would get at return. Then the staff claimed the manager was not there when we returned the car, so we had to call them back after our trip. But no one ever answered the phone, nor return my message.

Made a claim at BBB, FOX never responded to the claim! What kind of business does not care about their reputation at all!

Such an dishonest business!Don't ever go to this place!

Review about: Car Rental.

I didn't like: Horrible customer service, Their horrible customer service, Ripped me off, Not honoring their promise.

Review #600449 is a subjective opinion of a user.

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PRODUCT OR SERVICE Fox Rent A Car Car Rental
Reason of Review / Monetary Loss Poor customer service / $35
Preferred solution Let the company propose a solution

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