Fox Rent A Car - Dishonest business

We reserved and prepaid a 4-door car but ended up to downgrade to a 2-door car.The manager agreed to give us $35 refund for the inconvenience.

But it was never honored. First they said we would get at return. Then the staff claimed the manager was not there when we returned the car, so we had to call them back after our trip. But no one ever answered the phone, nor return my message.

Made a claim at BBB, FOX never responded to the claim! What kind of business does not care about their reputation at all!

Such an dishonest business!Don't ever go to this place!

This review is a subjective opinion of a user.
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More Review Details

Price Affordability
Customer service
Discounts and Special Offers
Insurance Quality
Additional Services
Product or Service Quality
Diversity of Products or Services

  • What I liked
      No items
  • What I disliked
    • Horrible customer service
    • Their horrible customer service
    • Ripped me off
    • Not honoring their promise

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Car Rental
Review category
review #600449

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