My husband booked a car from Fox for our Phoenix trip and it took 2 1/2 hours to retrieve the car, along with the pile of customers waiting for their car as well. I literally had to chase down an employee there several times to find out where our car was because we had to get somewhere at a certain time.

I figured it was just an unusually busy day and the company was not prepared for the volume. Our friends whom we met up with later said they used Fox once and would never use them again because of the same reason (but in a different city).

Information we could have used before booking with them. No matter how cheap the price is (and it will be more when you're through with them....our $269 price ended up being $400), go elsewhere.

Review about: Fox Rent A Car Customer Care.

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