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Update by user May 11

Fox car rental in phoenix

Original review posted by user May 11

Yes, cars do stall. Rented a seven passengers vehicle.

After Waiting fifteen minutes for assistance to answer, it was 101degrees they tell me they will send out a tow truck to check it out. Not offering another car. I told her we have to get out of the heat, I will call a friend to stay with the vehicle. She says, your on the contract you have to stay or you will have abandon charges.

Who cares if my babies die of heat. She was the meanest person I ever talked too. 35 minutes later my friend said a tow truck showed up, nothing else. The tow truck from fox told my friend that a jump didn’t start it.

I called the corporate office number the next day, after being on hold 45 minutes, explained the situation and they couldn’t be more rude. I can’t believe that those employees are so mean. It was terrible to be stranded, but call for help and they threat with more charges BEWARE too use this rental company.

Too solve the problem been so easy, just bring another seven passagener car and a tow truck. Instead threat the customer.

Product or Service Mentioned: Fox Rent A Car Car Rental.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from May 11.
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