I accidentally left a garage door opener in my rental car returned in San Diego CA. The following day, I contacted their Lost and Found and left a message including all the requested info.
The message said they will respond in 24 hours. Needless to say they did not. I called several more times and no response. A week later, I contacted their customer service and the rep sent a note to the San Diego location manager (Perry Gomez).
Five days later, still no response. I contacted the customer service department at the Los Angeles Headquarter and waited for someone to answer for over 45 minutes. I finally hung up as I do not think anyone would have ever answered I received very similar treatment previously on another matter.
I give Fox's customer care a big zero as it is non-existent and needs a complete overhaul.
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of fox rent a car car rental and associated monetary loss in the amount of $150. Fox Rent A Car needs to have the product delivered according to poster's claims.